This Privacy Policy outlines how Smart Builders Africa (referred to as “we”, “us”, or “our”) collects, utilizes, and shares personal information when you visit our online store and engage with our services. Safeguarding your privacy and securing your personal information is a commitment we take seriously.
By accessing or utilizing our Website, you are consenting to the stipulations of this Privacy Policy. If you disagree with any part of this policy, please refrain from using our Website.
- Information Collection
To provide a streamlined shopping experience, we collect various types of personal information, which include:
1.1 Personal Identification Information: This encompasses details such as your name, email address, phone number, postal address, and other necessary contact information for processing orders and facilitating deliveries.
1.2 Payment Information: For purchases made on our Website, we gather payment card specifics or other pertinent financial transaction data, processed securely through reputable third-party payment gateways.
1.3 Device Information: We automatically capture certain data regarding the device accessing our Website, including IP address, browser specifics, operating system details, device identifiers, and usage metrics, aiding in user experience optimization and website performance.
1.4 Cookies & Similar Technologies: Our Website employs cookies to recognize your preferences on subsequent visits, offering personalized content based on your browsing patterns.
- Utilization of Information
The collected information is primarily deployed for smooth operations and personalized customer experiences, such as:
2.1 Order Processing & Fulfillment: Facilitating precise order handling, status communication, product delivery, returns, refunds, and after-sales support.
2.2 Customer Support: Managing inquiries, responding to service requests, and offering required technical assistance.
2.3 Marketing & Promotions: With your consent, sending promotional material, newsletters, product updates, or recommendations aligned with your interests. You can withdraw from these communications at any point.
2.4 Analytics & Enhancements: Analyzing user behavior, refining Website functionality, personalizing content, and conducting market research to enhance the overall experience.
- Information Sharing
Your personal information may be shared under the following conditions:
3.1 With Service Providers: Engaging reliable third-party entities to support order processing, delivery, payment processing, web analytics, and marketing efforts, with access to your data strictly for designated tasks on our behalf.
3.2 For Legal Compliance: Disclosing information as mandated by law enforcement or regulatory bodies to fulfill legal requirements or safeguard our rights and safety.
- Data Protection
We implement industry-standard security protocols to protect your personal information against unauthorized access, loss, or misuse during its transmission and storage in our systems.
- Your Rights & Choices
5.1 Accessing/Updating Information: You can access and modify certain personal data in your account profile by navigating to your account settings on the Website.
5.2 Opt-Out Preferences: To discontinue marketing communications or adjust preferences (e.g., email frequency), you can modify settings in the “My Account” section of our Website.
5.3 Do Not Track Signals: Presently, our Website does not recognize “Do Not Track” signals due to the lack of a uniform standard.
- Children’s Privacy
Our services are not targeted at individuals below 18 years old without parental or guardian supervision/authorization. We do not intentionally gather personal data from minors under 18. Should it come to our attention that such information has been collected, we will take steps to delete it promptly.
- Policy Modifications
We reserve the right to amend this Privacy Policy at any time. Changes will take immediate effect once posted on our Website. Regularly reviewing this page is recommended to stay informed about updates.
- Contacting Us
For inquiries or concerns about this Privacy Policy or your personal data handling, feel free to reach out to our Data Protection Officer (DPO) at operations@smartbuilders.africa.
We are committed to promptly addressing and resolving any concerns in alignment with applicable laws and regulations.
Last Updated on April 2024