Shipping Policy
At Smart Builders Africa, ensuring a seamless and efficient shipping process for our esteemed customers is our priority. Below are the details regarding our shipping policy:
Order Processing
We recognize how crucial timely order delivery is to our customers. As such, we diligently process orders on the same day they are received during our business hours. Orders placed after business hours are processed on the subsequent business day.
Shipping Timeframe
Following order processing, we strive to dispatch your order within 1-2 business days. Please be aware that this period may extend slightly during high-demand seasons or due to unexpected external factors.
Delivery Service
We have established partnerships with reputable shipping companies to guarantee dependable delivery services. These partnerships enable us to offer reliable shipping across Kenya and the wider East African region.
Shipping Locations
Smart Builders Africa is proud to provide shipping services within Kenya and across East Africa. If you require shipping to specific areas outside these regions, please connect with our customer support team for specialized assistance.
Shipping Costs
The shipping costs are determined based on the destination and the size/weight of the package and are calculated during the checkout phase.
Tracking Information: Upon dispatching your order, you will receive a confirmation email inclusive of tracking information. This allows you to follow your shipment’s journey until it safely arrives at your destination.
Delivery Timeframe
Our delivery timeline varies by destination but typically spans 3-7 business days following the dispatch of your order within Kenya or the East Africa region.
Customs and Duties: Customers should note that any applicable customs duties or taxes imposed by local authorities within Kenya, Uganda, and Tanzania must be covered by the customer upon order delivery.
Order Status Updates
You can monitor the progress of your delivery via our website using the provided tracking number. Additionally, our customer support team is always available to address any concerns regarding the status of your shipment.
We are committed to offering a smooth and worry-free shipping experience, though we acknowledge that unforeseen circumstances such as adverse weather or logistical challenges may affect delivery times on rare occasions. Should such incidents occur, we promise to keep you updated and work tirelessly to address any issues that arise.
Contact Us
For further inquiries or assistance concerning our shipping policy, feel free to reach out to our customer support team via email at sales@smartbuilders.africa. Our team is dedicated to ensuring your satisfaction and resolving any shipping-related queries.