Payments and Refunds Policy

At Smart Builders Africa, we offer  the following convenient payment options to ensure a seamless purchasing experience.

Payment Options Available

Our available payment options include

  1. M-Pesa: For our Kenyan customers, payments can be made via the widely-used mobile money platform, M-Pesa.
  2. Bank Transfers: Payments via bank transfers are also accepted. For further information on this payment method, kindly get in touch with our sales team at
  3. Credit/Debit Cards: We welcome payments from major credit/debit cards such as Visa and Mastercard.

Refunding Cancelled Pre-Shipment Orders

Should you choose to cancel your order prior to its dispatch, we commit to refunding the entirety of your payment within 7 business days. The refund will be processed using the same payment method you initially used (for example, credit card or M-Pesa).

Cancelling Orders After Dispatch

For orders cancelled post-dispatch but prior to delivery, please immediately reach out to our customer support team at or dial the helpline number listed on our website. Depending on the status of your order:

a) For items en route or out for delivery

We will request the shipment carrier to halt and return the package to us.

Upon receiving and inspecting the returned item(s) at our facility, and confirming all criteria are satisfied, we will process a refund within 7 business days, in accordance with our refund and returns policy.

b) For items already delivered

The standard returns procedure outlined in our refund and returns policy will apply.

It is important to note that any shipping costs incurred due to the cancellation of an order post-dispatch will be the responsibility of the customer.

Processing Refunds for Returned Items

Upon receiving and inspecting a returned item(s) as per our refund and returns policy, and confirming the item(s) meet all relevant criteria, we will initiate a refund to your original payment method within 7 business days.

Getting in Touch

For inquiries or concerns related to payments or refunds, please contact our sales department at or utilize the other communication channels provided on our website. Our team is dedicated to providing assistance and ensuring a seamless shopping experience for you.

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